Odoo Support & Maintenance
Keep your Odoo system running smoothly with our comprehensive support and maintenance services. Expert technical assistance, proactive monitoring, and guaranteed uptime.
Get Support NowYour Long-Term Odoo Partner
A successful Odoo implementation is just the beginning. To maximize your investment and ensure continuous business operations, you need a reliable partner for ongoing support and maintenance. Aerya provides comprehensive services to keep your Odoo system secure, up-to-date, and performing at its best.
Support Services
Expert assistance when you need it most. Our support team is ready to help with any Odoo-related questions or issues.
Technical Support
Expert troubleshooting and resolution for system errors, configuration issues, and technical problems. Our team diagnoses and fixes issues quickly to minimize downtime.
User Support
Help desk assistance for end-users with questions about Odoo functionality, workflows, and best practices. Training reinforcement and guidance for new team members.
System Monitoring
Proactive monitoring of your Odoo instance for performance issues, resource utilization, and potential problems before they impact your operations.
Emergency Support
Critical issue response for system outages or major problems. Priority handling ensures your business operations are restored as quickly as possible.
Maintenance Services
Proactive maintenance keeps your system healthy and secure. We handle the technical details so you can focus on your business.
Security Updates
Regular security patches and vulnerability fixes to protect your data and systems.
Version Upgrades
Smooth transitions to new Odoo versions with full testing and data migration.
Performance Optimization
Database tuning, cache optimization, and performance improvements.
Automated Backups
Scheduled backups with secure storage and disaster recovery procedures.
Support Plans
Flexible support options to match your business needs. Choose the level of coverage that works best for your organization.
Basic
Essential support for small businesses
- Email support (24-48h response)
- Monthly system health check
- Security patch notifications
- Basic troubleshooting assistance
- Documentation and guides access
Standard
Comprehensive support for growing businesses
- Priority email & chat support (4-8h response)
- Weekly system monitoring
- Security updates applied monthly
- Performance optimization quarterly
- Automated daily backups
- User training sessions (2/month)
Premium
Full coverage for mission-critical systems
- 24/7 phone, email & chat support (1h response)
- Real-time system monitoring
- Immediate security patch deployment
- Monthly performance optimization
- Hourly automated backups
- Unlimited user training
- Dedicated support manager
- SLA guarantees with credits
Why Choose Aerya for Support
We're more than a vendor—we're your long-term technology partner committed to your success.
Fast Response Times
Quick issue resolution with guaranteed SLAs to minimize business disruption.
Dedicated Team
Work with the same experts who know your system and business processes.
Proactive Monitoring
We identify and fix problems before they affect your operations.
Transparent Communication
Regular status updates, detailed reports, and clear documentation.
Cost Efficiency
Predictable monthly costs with no surprise fees or hidden charges.
Multilingual Support
Support available in English, Spanish, and Romanian languages.
Odoo Version Upgrades
Stay current with the latest Odoo features and security improvements. Our upgrade service ensures smooth transitions without data loss or business disruption.
- Complete compatibility assessment before upgrade
- Custom module migration and adaptation
- Full data migration with integrity verification
- Extensive testing in staging environment
- User training on new features
- Post-upgrade support and monitoring
Upgrade Status
Odoo 17 → 18
Upgrade completed successfully!
Get Support Today
Tell us about your Odoo support needs and we'll create a custom support plan for your business.
Ready for Reliable Odoo Support?
Don't let technical issues slow down your business. Partner with Aerya for professional Odoo support and maintenance services.
Contact Our Support Team