Sales

Odoo CRM

Convert leads into customers with Odoo's intuitive CRM. Track opportunities, automate follow-ups, and close deals faster.

Community Edition
Overview

A CRM That Turns Your Pipeline Into Predictable Revenue

Odoo CRM is the customer relationship management application at the heart of the Odoo suite. It gives sales teams a visual, kanban-style pipeline where every lead and opportunity moves through clearly defined stages — from first contact to signed deal. Instead of juggling spreadsheets, inboxes, and disconnected tools, your entire commercial history lives in one place: calls, emails, meetings, quotations, and revenue forecasts.

It fits companies of every size. A two-person consultancy can start with the default pipeline in an afternoon, while a fifty-seat sales organization can model multiple sales teams, territories, and assignment rules without writing a single line of code. And because Odoo is modular, the CRM grows with you: activate Sales, Invoicing, or Email Marketing later and they plug into the same customer database instantly.

As open-source software, Odoo CRM in the Community edition carries no per-user licensing fees — a decisive advantage over subscription CRMs whose cost multiplies with every new hire. At Aerya we implement, host, and customize Odoo CRM for companies across the United States, tailoring stages, automations, territories, and reports to the way your team actually sells.

Key Features

Everything You Need to Close More Deals

Pipeline Management

Visual kanban pipeline with drag-and-drop lead progression through customizable stages.

Lead Scoring

Automatically score and prioritize leads based on engagement and qualification criteria.

Activity Scheduling

Schedule calls, meetings, and follow-ups with smart reminders and calendar integration.

Sales Reporting

Real-time dashboards and forecasting with conversion analytics.

Email Integration

Two-way email sync with templates, tracking, and automated sequences.

Workflow Automation

Automate lead assignment, stage transitions, and notification workflows.

How It Works

From First Contact to Closed Deal

A typical sales cycle in Odoo CRM, step by step — every action tracked, every handover automatic.

01

Capture leads from every channel

Website forms, incoming email aliases, live chat, and imported lists all create leads automatically. Duplicate detection merges repeated contacts so the pipeline stays clean, and each lead arrives with its source recorded for later ROI analysis.

02

Qualify and score

Leads are scored on criteria such as country, company size, and engagement. Assignment rules route qualified leads to the right salesperson or team, and a single click converts a promising lead into an opportunity with all history preserved.

03

Nurture with scheduled activities

Every opportunity carries its next action: a call, a meeting, a follow-up email. Odoo's activity system keeps reminding you until it is done, while two-way email integration logs the whole conversation on the opportunity record automatically.

04

Quote without leaving the pipeline

When the prospect is ready, generate a quotation directly from the opportunity using the Sales app. Products, price lists, and discounts are pulled in automatically, and the quotation's status feeds back into your expected revenue.

05

Analyze, forecast, improve

Dashboards show conversion rates by stage, salesperson, and lead source. Monthly forecasts are based on expected closing dates and probabilities, so managers can spot bottlenecks — and coach the team — before the quarter ends.

Why Choose It

CRM Benefits

Track all customer interactions in one place
Automate follow-ups and reminders
Real-time sales pipeline visibility
Mobile access for field sales teams
Seamless integration with Sales and Marketing
Customizable workflows and stages

Industries

TechnologyProfessional ServicesReal EstateFinancial ServicesHealthcareManufacturing
Community vs Enterprise

Odoo CRM in Community vs Enterprise

Good news: CRM is one of Odoo's strongest Community applications — most companies need nothing more.

Recommended

Community Edition

The full CRM is included in the free Community edition: unlimited users, kanban pipeline, leads, opportunities, activities, email templates, and reporting — with zero licensing cost, forever. Combined with OCA modules, it covers the requirements of the vast majority of sales teams we implement. This is our default recommendation.

Enterprise Edition

Enterprise adds predictive lead scoring, automated lead enrichment from public data, VoIP phone integration, and lead-mining credits for prospecting. If your team relies heavily on outbound calling or purchased lead lists, these can justify the per-user subscription — we will tell you honestly whether they do.

Popular OCA Modules

500+ CRM Extensions Available

The Odoo Community Association provides additional modules that extend this functionality. We can help you find and implement the right OCA modules for your needs.

Explore OCA

Frequently Asked Questions

Is Odoo CRM really free?
Yes. Odoo CRM is part of the open-source Community edition, which is free to download, self-host, and use with unlimited users. You only pay for hosting and any implementation or customization help you need — never per-user license fees.
Can Odoo CRM match our existing sales process?
Yes. Pipeline stages, lost reasons, sales teams, and assignment rules are all configurable from the interface. For more specific needs — approval steps, custom fields, industry logic — we extend the CRM with OCA modules or targeted custom development. US teams can even manage territories at county level with the OCA l10n-usa modules.
Does Odoo CRM integrate with Gmail and Outlook?
Yes. Odoo synchronizes two-way with both Gmail and Outlook, so emails sent from either side are logged on the lead automatically. Incoming mail can also create leads directly through configurable email aliases.
What is the difference between a lead and an opportunity in Odoo?
A lead is an unqualified contact — a form submission or a business card. An opportunity is a lead your team has qualified as a real potential deal, with expected revenue, closing date, and probability. Converting one into the other takes one click and keeps the full history.
How long does an Odoo CRM implementation take?
A standard CRM setup — pipeline design, user training, email integration, and data import — typically takes one to three weeks. Migrations from another CRM such as HubSpot, Pipedrive, or Salesforce add time for data mapping, which we scope up front.
Get Started

Ready to Transform Your Sales?

Let us help you implement Odoo CRM and start converting more leads.

01

Free Consultation

Discuss your needs with our Odoo experts

02

Custom Solution

We design the perfect implementation for you

03

Go Live

Training, deployment, and ongoing support

Request a Demo

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